Terms of use

Terms and Conditions — Chefs

Introduction and Acceptance. These Terms and Conditions for Chefs ("Chef Terms") govern your use of the Take a Chef platform and its associated services, including the Private Chef Manager (“PCM”), as a Chef. By registering as a Chef on Take a Chef or using PCM, you agree to these Chef Terms, forming a binding agreement between you and Take a K2K, S.L. ("TAC"), the company behind Take a Chef.

You should also review our Privacy Policy and any applicable platform guidelines, which are incorporated into this agreement. If you do not agree to any part of these Chef Terms, you may not offer services through the Take a Chef platform or use PCM.

Definitions

1. TAC means Take a K2K, S.L., a Spanish limited company that operates the Take a Chef platform and provides the Private Chef Manager (PCM) software.
2. Platform means the online marketplace operated by TAC under the “Take a Chef” brand, where Chefs can receive and manage client bookings.
3. PCM means Private Chef Manager, a suite of software tools provided by TAC to help Chefs manage their bookings, clients, and business operations.
4. Chef means an independent service provider registered on the Platform to offer personal chef services. Chefs are not employees, agents, or representatives of TAC.
5. Client means an individual or group using the Platform to request or book personal chef services.
6. Booking means a confirmed agreement between a Chef and a Client for the provision of services at a specific time and location, facilitated through the Platform.
7. Offer means a proposal or quote provided by a Chef to a Client in response to a booking request, typically including menu, pricing, and service details.
8. Net Amount means the amount payable to the Chef after deduction of TAC's commission and applicable fees.
9. TAC Commission means the percentage-based fee charged by TAC to Chefs on the value of confirmed Bookings.
10. External Channel means a third-party platform or service integrated with PCM or used by a Chef to receive bookings outside of the Platform.

1. About Us and the Platform Structure

Take a K2K, S.L., a Spanish limited company (“TAC”, doing business as “Take a Chef”), operates the Take a Chef online marketplace, which connects Clients seeking private dining experiences with Chefs who offer those services. TAC also provides a software service known as Private Chef Manager (“PCM”)—a set of tools designed to help Chefs manage bookings, clients, and their culinary business. PCM features may include calendar management, third-party booking integrations, client communication tools, menu planning, and more.

These Chef Terms govern your use of both the Take a Chef marketplace (for finding and accepting Client bookings) and the PCM software tools. It's important to note that TAC and PCM are not separate legal entities—PCM simply refers to specific services provided by TAC. When you accept these Terms, you are entering into an agreement with TAC (Take a K2K, S.L.), and these Terms apply to all activities you conduct on our platform.

TAC's Role: TAC acts as an intermediary and service provider—marketing your services and facilitating bookings. TAC is not a party to the contract between you and the Client for chef services. You operate as an independent contractor, not as an employee, partner, or agent of TAC. TAC provides marketing exposure, client leads, payment processing, and business management tools via PCM. We do not control how you perform your services; that responsibility remains with you as a professional.

Chef's Role: As a Chef, you are a self-employed provider of personal chef services. You may operate as an individual or a registered business. You are solely responsible for complying with the legal obligations of running your business—such as registering as self-employed, paying taxes, and obtaining necessary licenses or certifications (e.g., a food handling certificate). Nothing in these Terms creates an employment or agency relationship between you and TAC. You do not represent TAC and cannot make commitments on our behalf. TAC does not control your schedule, how you prepare food, or your pricing (except as provided in platform guidelines you agree to follow). You are free to accept or decline booking requests and operate your business independently.

2. Chef Registration

2.1 Eligibility
To register as a Chef on the Platform, you must be at least 18 years old (or the age of legal majority in your jurisdiction) and have the legal capacity to enter into contracts. You must also possess the necessary skills and qualifications to provide the services you list. By signing up, you confirm that you comply with all local regulations applicable to your services (e.g., required food safety certifications or insurance, if mandated in your area).

2.2 Account Creation
To create a Chef account, you'll be asked to provide certain information, including your name (or business name), contact details, culinary background, specialties, location, and payment information. You agree to provide accurate, truthful, and up-to-date information at all times. Misrepresenting your qualifications (such as claiming credentials you don't hold) is grounds for immediate account termination.

You will also create a public Chef Profile, which may include a photo, bio, sample menus, pricing estimates, and client reviews. For rules governing your profile content, see Section 6.

2.3 Verification
TAC may require identity verification and other vetting steps. This could include providing a government-issued ID, proof of certifications, background checks (where legally allowed), or verifying your payment details. By registering, you authorize TAC (or approved third parties on our behalf) to carry out lawful checks to confirm your identity and trustworthiness. All checks will be conducted in accordance with applicable data protection laws. TAC reserves the right to reject or remove any Chef if we cannot verify the provided information or if we identify safety or quality concerns.

2.4 Team Members and Delegation
If you run a team or business with multiple chefs or assistants, one person must be designated as the primary account holder responsible for the account. If someone else is delivering a service in your place (e.g., an assistant chef), you must inform TAC in advance. Some clients may have selected you specifically, so sending a substitute without notice may result in client dissatisfaction or cancellations.

Unless explicitly approved by TAC, you should assume that the person listed on the booking is the one expected to show up. If you have sous-chefs or staff, you're solely responsible for their conduct, legal employment status, insurance, and adherence to these Terms.

3. Your Relationship with Clients

3.1 Direct Agreement with Clients

When you accept a booking through TAC or PCM, you form a direct contract with the Client to provide personal chef services at the agreed time, date, and location. This agreement includes: the confirmed booking details (menu, number of guests, price, date), any additional terms agreed via the platform's messaging system (provided they don't conflict with these Terms), and any applicable legal default terms. TAC is not a party to this contract, but these Chef Terms impose obligations on how you manage it—such as handling cancellations, payments, and service delivery.

3.2 Independent Contractor Status

You provide services as an independent contractor—not as an employee of TAC or the Client. You are solely responsible for how you prepare and deliver your services. TAC does not supervise or direct your work, but you are expected to act with professionalism and reasonable care. If a Client requests anything unsafe, illegal, or in conflict with these Terms, you must decline and may notify TAC as appropriate.

3.3 Setting Your Prices

You set your own prices for services. The platform may prompt you to input standard pricing, or you may send custom quotes. Your quotes must include all fees, taxes, and mandatory charges. TAC does not calculate or collect your Sales Tax or VAT, but may display breakdowns for transparency. You must not alter prices or request additional payment from the Client after a booking is confirmed, unless both parties agree through an official change request. Doing so without consent is considered a breach of contract.

3.4 Communicating with Clients

Before a booking is confirmed, all communication must take place through the platform's messaging system. After confirmation, you may communicate directly, though we recommend continuing communication on the platform for transparency. You must not encourage or solicit Clients to pay off-platform or to rebook with you outside TAC (see Section 9.4 on Non-Circumvention). Maintain courteous, responsive, and professional communication. Do not pressure Clients for reviews or for anything unrelated to the service.

3.5 Delivering the Service

You agree to deliver services with a high standard of professionalism and respect. This includes:

• Arriving on time at the agreed location.
• Bringing all necessary ingredients and basic equipment.
• Following the agreed menu as closely as possible. If substitutions are needed, inform the Client promptly.
• Maintaining cleanliness and complying with food safety standards.
• Respecting the Client's property—clean up thoroughly and avoid misuse of appliances.
• Complying with any applicable health and safety regulations.
• Not bringing any assistants or additional personnel unless agreed to by the Client in advance.
• Conducting yourself appropriately at all times; you are a professional guest in the Client's home.

If unexpected issues arise (e.g., missing equipment, undeclared allergies), use professional judgment and communicate with the Client to resolve the situation.

3.6 Client Privacy and Data

You may have access to personal information about Clients (names, addresses, dietary restrictions, etc.). You agree to treat all such data as confidential and to use it only for fulfilling the booking or improving your service. Do not retain or reuse client information for unrelated purposes or contact them outside the platform. If you store personal data independently, you may become a data controller under GDPR (or equivalent) and must comply with the applicable legal obligations.

4. Booking and Cancellation Policies (Chef)

4.1 Responding to Requests

You should respond to client inquiries and messages promptly—ideally within a few hours. If unavailable, block your calendar or decline requests. Accepting a booking and later canceling undermines client trust and may impact your standing on the platform. Only accept bookings you fully intend to fulfill.

4.2 Booking Confirmation

Once a client accepts your Offer, the booking is confirmed. You will receive a confirmation with the full details. Review the information carefully to ensure it matches what you proposed. At this stage, you are committed to delivering the service, and cancellation should only occur in unavoidable circumstances (see 4.4).

4.3 Client Changes

Clients may request changes after confirmation—such as the number of guests, menu adjustments, or a change in timing. If feasible, accommodate these requests and agree on any necessary price adjustments. The platform may offer tools to formalize such modifications, requiring acknowledgment from both parties. If the date or time is changed and you're no longer available, this may be treated as a cancellation (preferably initiated by the client). Aim to resolve changes amicably.

4.4 Chef Cancellations

Canceling a confirmed booking is strongly discouraged, as clients rely on your commitment. However, we understand emergencies can occur. If you must cancel, notify both the client and TAC immediately, and provide documentation when possible. If the cancellation is within 48 hours of the event due to a serious emergency (e.g., illness or accident), you must also call TAC so we can assist the client.

Cancellation Policies:

• Three days or more in advance: Provide a reason to TAC. It will be recorded on your account. While one or two no-fault cancellations may be tolerated, repeated cancellations may result in penalties, suspension, or eventual deactivation.
• Last-minute cancellations (within 48 hours) or no-shows are treated seriously. TAC may impose penalties such as temporary suspension or fines (deducted from future earnings), unless due to a verified emergency or force majeure. TAC may also deduct any additional costs incurred in compensating the client.

If you cancel, you forfeit payment for that booking and may still be charged TAC's commission as a cancellation fee. TAC may also publish an automated review on your profile indicating the cancellation.

4.5 Extenuating Circumstances

If you experience a legitimate emergency—such as unexpected illness, a family death, or a natural disaster—that prevents you from fulfilling a booking, TAC may waive penalties. You may be asked to provide documentation, such as a medical note. We strive to be fair and will also support the client in finding alternatives.

Similarly, if a client cancels due to extenuating circumstances, they may not be charged. In such cases, you may not receive a cancellation payout. However, if you've already incurred costs (e.g., purchased ingredients) and the client's reason qualifies as force majeure, TAC may offer partial compensation at our discretion. Each case will be reviewed individually.

4.6 Client Not Present

If you arrive and the client is not available or cannot receive you—and they are unresponsive after reasonable attempts to reach them—contact TAC immediately. We'll also try to get in touch with the client. If it's confirmed as a no-show, it will be treated as a last-minute client cancellation, and you're generally entitled to full payment under our cancellation policy. Document the situation thoroughly. Do not begin service unless you have explicit permission and proper arrangements are in place.

4.7 Arrival and Delays

If you're running late, notify the client through the platform or contact TAC so we can inform them. Clients are typically understanding if delays are reasonable and you're communicative. However, significant delays that impact the experience may result in negative reviews. TAC may moderate if there's a valid cause, but timely arrival is strongly encouraged.

5. Financial Terms for Chefs

5.1 Chef Earnings and Payouts
For each completed booking, you'll earn the Net Amount—the total price paid by the Client minus:

• TAC's Commission (see Section 5.2).
• Payment processing fees or related costs. TAC may absorb these or pass on a portion to you; we'll always show how your payout is calculated.
• Withholdings, if legally required (e.g., tax withholdings) or due to a penalty or adjustment from a dispute.

The Platform typically displays an estimate of your net earnings when you send an Offer, based on your quoted price and applicable fees. After the service is delivered and provided there are no disputes, TAC initiates payout to your designated account—usually within 48 hours. The time for funds to arrive depends on your selected payout method.

You may be eligible for batch or accumulated payouts if you have multiple bookings in close succession.

Important: Ensure your payout details are accurate. TAC isn't liable for delays or lost payments caused by incorrect information.

5.2 TAC Commission
TAC charges an 18% commission on the amount the Client pays for your services (excluding any Service Fee charged to the Client). This is deducted automatically. For example, if you charge €1,000, your net would be €820.

By using TAC, you agree to this commission model for all bookings. Commission rates may vary temporarily during promotions or for high-volume chefs, but the standard rate is 18%. If we ever update the standard rate, we'll provide notice, and the change will only apply to future bookings.

5.3 Included Costs
You are responsible for all your operating expenses—such as ingredients, transportation, and equipment. Price your services to account for these. The price you quote should be all-inclusive; Clients should not expect extra charges for mileage or other add-ons. TAC does not reimburse expenses.

5.4 Taxes

• Your Tax Responsibilities: You're solely responsible for determining and meeting your tax obligations related to income earned through TAC. This includes income tax, VAT, or any other applicable taxes based on your location. TAC doesn't withhold income taxes or offer social security benefits. You should track your income and comply with local tax regulations.
• VAT on TAC Fees: TAC's commission and service fees may be subject to VAT. As a Spanish company, TAC charges VAT on commission to chefs based in Europe. If you are VAT-registered and based in the EU (outside Spain), reverse charge may apply.
• Invoices: Clients receive a receipt from TAC showing the total amount paid, but the service is ultimately provided by you. If a client requests an invoice for the service, you must provide it. TAC can assist, but it is your responsibility to ensure the client receives a valid invoice if needed.

TAC will issue invoices to you for its commission, which you can use for your business accounting.

5.5 Payment Processing and Agent Authorization

You authorize TAC and its payment partners to receive and process client payments on your behalf. When a client pays TAC for a booking with you, that payment is treated as if it were made directly to you, fully satisfying the client's payment obligation. TAC holds the funds and disburses them to you in accordance with these Terms. This arrangement is intended to comply with the EU Payment Services Directive, under which TAC acts as your commercial agent for payment collection. You agree not to accept or request payment directly from the client outside the Platform. You also acknowledge that no interest will accrue on funds held prior to payout.

5.6 External Channel Bookings & Commission

PCM may allow you to connect with third-party platforms (e.g., OTAs) to receive external bookings. The following applies:

• If TAC receives payment through a third-party integration, commission will be deducted before payout.
• If a third-party or the client pays you directly, TAC will invoice you for the applicable commission.

You agree to pay commission for any booking that originates through PCM or a TAC integration, regardless of how payment is collected. These invoices are issued monthly and must be paid within 15 days. Late or non-payment may lead to account suspension or legal collection measures.

This policy is essential to our business model: our tools and integrations enable you to receive bookings from multiple sources, and our commission ensures the sustainability of these services.

5.7 Non-Payment

If we are unable to collect owed fees, TAC may deduct the amount from your future payouts or charge your saved payment method, with notice. We may also initiate collection efforts. You are responsible for covering any reasonable costs associated with collecting overdue payments.

5.8 Refunds to Clients After Payout

In rare cases, such as chargebacks or post-service disputes, a client may be refunded after you've been paid. If TAC decides or is required to issue a refund due to an issue determined to be your responsibility (e.g., service deficiencies), TAC reserves the right to recover that amount from you. This may involve offsetting future payouts or requiring repayment. We will notify and discuss the matter with you before taking such action. If you are found to have materially breached the agreement (e.g., no-show or proven poor service), you are not entitled to retain the client's payment. TAC will process the refund and you are required to cooperate.

6. Content and Profile Guidelines

6.1 Chef Profile

You will create a Chef Profile visible to clients. This profile must be accurate, truthful, and not misleading. You may include text descriptions, a profile photo, gallery images of your dishes, sample menus, and similar materials. All content you upload is subject to the User Content License granted to TAC (see Section 6.5) and must follow these guidelines:

• Use your own content. Only upload photos you own or have rights to use. Dish images must represent meals you personally prepared. Stock photos or content created by others are not allowed as they may mislead clients and violate copyright.
• Be truthful. Your description must reflect your real experience and credentials. For example, only claim to have worked at a specific restaurant or hold a certification if that is accurate.
• Provide realistic pricing. Any example pricing must be reasonable and reflect your actual service rates.
• No personal contact information. Public profiles may not include phone numbers, email addresses, or social media handles. This is to prevent off-platform contact. TAC will remove any such content.
• No off-platform deals or negative remarks. Do not reference conducting business outside TAC or include comparisons or defamatory remarks about other chefs.

TAC may edit or request changes to your profile to improve clarity, formatting, or compliance with policy. For example, we may fix typos, clarify confusing text, or remove content that violates these rules. We generally won't make significant edits to meaning without notifying you. Your profile may also be translated and used in other languages or for marketing purposes.

6.2 Menus and Offers

When sending a client an Offer or publishing a fixed menu, your content must be original, clear, and detailed—including course structure, ingredients, etc. Do not copy menus from others. This content also falls under your content license to TAC and may be used for client display or promotional purposes.

6.3 Reviews and Ratings

Clients may publicly review and rate your service. High ratings help your visibility; poor ratings may impact your presence or lead to intervention. You agree to accept reviews and allow TAC to display them publicly.

You may not manipulate the system—this includes writing fake reviews, soliciting five-star ratings in exchange for incentives, or other unfair tactics. If you believe a review is inaccurate or violates our content policy (e.g., irrelevant or hateful), you may request that TAC review it. While TAC may remove such reviews, we generally do not remove honest negative feedback.

6.4 Intellectual Property

You confirm that any content you upload (text, images, etc.) is either owned by you or you have permission to use it. You also acknowledge that TAC may use your content (e.g., your profile or dish photos) in promotional materials. If you use any TAC-provided assets (like logos or templates), you are granted a limited license to use them solely for your activities on the platform. Use outside TAC requires permission.

6.5 Content License to TAC

By submitting content to the platform, you grant TAC a non-exclusive, worldwide, royalty-free, perpetual, sublicensable license to use, reproduce, adapt, publish, translate, distribute, and display that content to operate, promote, and improve the platform. For example, TAC may feature your photos on Instagram or in a marketing email.

You also grant other users and site visitors the right to view and use your content as intended. If your account is closed, TAC may retain archival copies and continue to use content already published, though your profile will be removed from active listings.

6.6 Third-Party Rights

If a third party has rights in any content you upload, you must ensure you have the appropriate licenses or permissions. If TAC's use of your content leads to any obligation to a third party, you are responsible for those costs.

6.7 PCM Data and Software Use

PCM tools may allow you to store client data. Although this information is not made public, it is still considered content you provide. TAC will handle personal data in accordance with its privacy policy.

You are granted a non-transferable license to use PCM software while you are active on the platform. This license is for your business use only. You agree not to misuse, reverse engineer, or repurpose the PCM tools.

7. PCM Services and Integrations

7.1 Overview of PCM Tools

Private Chef Manager (PCM) is a software service provided by TAC to help you manage your private chef business. Its key features include:

• Calendar Management: Set and view your availability, and track upcoming bookings. Ensure your calendar is accurate to prevent double bookings. PCM may integrate with external calendars (e.g., Google Calendar, iCal) to help you sync.
• Client Management: Store client contact details, preferences, and past orders. You must handle this data responsibly and only use it for service purposes (in line with GDPR or similar laws).
• Messaging Center: Centralize client communication, including through email relay or SMS notifications.
• Invoicing & Billing: Generate invoices and receipts for clients.
• Analytics and Insights: Access performance data, including average ratings and earnings reports.
• Marketing and CRM: Send follow-ups or promotions to previous clients.
• Integration Hub: Connect with third-party platforms (see Section 7.3).

These tools are provided for your convenience. You are responsible for verifying any critical information.

7.2 PCM Access and Subscriptions

PCM is included for active Chefs on TAC. TAC may introduce paid subscriptions for advanced features. See Section 11 for details. You'll be notified and can choose whether to opt in to those features.

7.3 Third-Party Integrations

PCM may allow you to connect with external platforms (e.g., sync availability with Airbnb, publish listings on experience platforms, or connect to catering marketplaces). If you use these integrations:

• Authorization: You may need to authorize PCM via OAuth or similar methods. By doing so, you grant TAC limited rights to act on your behalf—for example, to publish listings, update availability, or import booking details.
• Data Sharing: You consent to TAC sharing and receiving necessary data with the third party, only for the intended purpose of the integration.
• Third-Party Terms: Each platform has its own terms, which you agree to follow when using the integration. TAC is not responsible for issues that arise from your breach of third-party terms.
• Calendar Coordination: Avoiding double bookings is a core reason to integrate. You must ensure calendars are synced. If a double booking occurs, inform TAC immediately. TAC is not liable for losses due to calendar errors.
• Booking Details: We'll import booking information from integrated platforms when possible. You are responsible for managing these bookings correctly across all platforms.
• Commissions: As stated in Section 5.6, TAC will charge a commission on bookings received through PCM integrations or referrals.
• Support and Liability: TAC will attempt to resolve any technical integration issues, but the agreement remains between you and the external platform. TAC does not handle customer support for those bookings or cover unpaid amounts from third-party partners.
• Integration Changes: Integrations may be added or removed over time. We'll provide notice if any integration is discontinued.

7.4 Software License

TAC grants you a limited, non-exclusive, revocable license to use PCM solely for managing your chef services through TAC. You may not resell PCM, use it to operate a competing service, or tamper with the software (e.g., reverse engineering or extracting source code). PCM is provided “as is.” You're welcome to suggest improvements (see Section 7.5).

7.5 Feedback and Suggestions

If you share feedback or ideas about TAC or PCM, you agree that TAC may use them freely without compensation. For example, if you suggest a feature and it's implemented, TAC owns the resulting development and may use it without owing you anything.

8. Quality, Insurance, and Compliance

8.1 Quality Standards
TAC is committed to maintaining a high-quality marketplace. By joining as a Chef, you agree to uphold our service standards. We may monitor your performance through client ratings and other data from your activity on the Platform. If we receive complaints or observe patterns—such as tardiness, inconsistent food quality, or unprofessional behavior—we may notify you and request corrective actions. Repeated or serious quality issues may result in suspension or termination of your account.

8.2 Insurance
We strongly recommend that you maintain appropriate insurance for your services—for example, general liability insurance covering property damage or personal injury. TAC does not provide insurance by default. We may request proof of coverage, particularly for high-value or corporate bookings.

8.3 Legal Compliance
You represent and warrant that you will comply with all applicable laws and regulations while using TAC and providing services. This includes, but is not limited to:

• Food safety and health regulations: Maintaining sanitary conditions, holding a valid food handler's permit, and ensuring safe transport of food.
• Business regulations: Complying with any requirements to register as a business or catering provider and fulfilling applicable tax obligations.
• Labor laws: If you employ assistants or staff, you are solely responsible for complying with all employment laws.
• Privacy laws: If you retain any client data outside TAC, ensure compliance with GDPR or equivalent regulations.
• Alcohol regulations: If your service involves alcohol, confirm you are legally allowed to provide or serve it. Some jurisdictions require a license or prohibit provision entirely. We recommend clients handle alcohol purchases unless you are licensed. Be clear in the booking about who is providing alcohol to avoid legal complications.
• Transportation and safety: If you drive to client locations, ensure you have a valid driver's license, appropriate insurance, and any required food transport permits.

8.4 Record-Keeping
Maintain transaction records as needed to comply with applicable laws. If required by a regulatory authority, TAC may share your earnings information and will notify you when legally permitted.

8.5 Indemnification
See Section 12 for full indemnification terms. In summary: if your actions result in TAC being sued, fined, or otherwise held liable—due to legal noncompliance or harm caused—you agree to cover our related costs.

9. Platform Policies and Restrictions

9.1 Non-Solicitation of TAC Clients

Beyond the general non-circumvention rule for specific bookings (see Section 9.4), please note: the clients you access via TAC are part of TAC's marketplace community. You agree not to systematically divert or "poach" clients from TAC. If a client books you through TAC and enjoys your service—great—but you should encourage them to rebook through the platform. If a client asks to work with you directly for future services, refer to Section 9.4. The intent is clear: do not use TAC as a tool to build a private client base. While TAC can't prevent every offline interaction, we may take action—including account termination—if we find evidence of deliberate client diversion.

9.2 Non-Discrimination

You agree not to discriminate against any client or guest based on legally protected characteristics. If you have a legitimate reason you cannot accommodate a request (e.g., dietary restrictions you can't fulfill), it's acceptable to decline. However, refusing a client based on factors such as nationality or sexual orientation is prohibited if the request itself is reasonable. TAC complies with applicable anti-discrimination laws and expects you to do the same. Verified reports of discriminatory behavior may result in immediate removal from the platform.

9.3 Confidentiality of TAC Information

You may gain access to non-public information about TAC's business or platform operations. Such information is considered confidential. You agree not to disclose or use this information outside your professional activities on TAC. This includes platform statistics, client or chef data, or operational details not publicly shared.

9.4 Non-Circumvention (for Chefs)

This is critical: do not bypass TAC in dealings with clients you first connected with through the platform. For any client introduced to you via TAC, you agree not to solicit or accept direct bookings from them outside of TAC for a one-year period from the last TAC booking. If a client contacts you to book directly, redirect them to TAC. If you accept, you will be violating these Terms and may be removed from the platform.

9.5 Multiple Accounts and Accurate Information

You may not create multiple Chef accounts to manipulate search results or maintain more than one profile unless expressly approved by TAC. Do not share your account with other chefs—each chef must have their own profile. Keep your profile and account information accurate and up to date.

9.6 Ratings Manipulation and System Abuse

Do not create or commission fake reviews, rate yourself, or pressure clients for positive feedback. Do not exploit referral programs by self-referring or creating fake client accounts. TAC reserves the right to revoke earnings, credits, or take further action in cases of abuse.

9.7 Reporting Obligations

If a significant incident occurs during a service, notify TAC as soon as it is safe to do so. Early communication helps TAC support both you and the client, and may lead to a smoother resolution.

10. Term and Termination (Chef)

10.1 Term
This Agreement takes effect when you accept it and remains in force until either you or TAC terminate it, as outlined below. It applies to all your use of the Platform or PCM services during that time.

10.2 Chef's Right to Terminate
You may deactivate your Chef account at any time if you wish to leave the Platform. However, you must first fulfill or cancel any pending confirmed bookings—note that cancellations may result in penalties, as described earlier. You can deactivate your account directly or contact TAC support to request closure. Even after your account is closed, TAC may retain certain information as required or permitted by law.

10.3 TAC's Right to Terminate or Suspend
TAC may suspend your account or terminate this Agreement at any time by providing notice. Common reasons include (but are not limited to):

• Breach of these Terms
• Repeated cancellations
• Consistently low quality or poor ratings indicating substandard service
• Fraudulent or illegal conduct
• Reports of harassment, discrimination, or unsafe behavior
• Prolonged inactivity (e.g., not logging in or accepting bookings for over 12 months)
• Business or strategic reasons

In most cases, TAC will issue a warning or attempt to resolve issues with you before terminating your account. However, serious cases—such as fraud or safety concerns—may warrant immediate suspension or termination without prior notice.

If your account is suspended, you won't be able to accept new bookings, but you are still responsible for fulfilling or formally canceling existing ones. TAC will work with you on next steps. If your account is terminated, TAC may cancel upcoming bookings and refund clients in full; you won't be entitled to any compensation for those.

10.4 Effect of Termination
Once terminated, you must stop using TAC and all PCM tools. Any licenses or rights granted to you will immediately end. However, terms that by nature should survive (such as indemnities, liabilities, content license rights, or payment obligations) will continue to apply.

If you had a subscription to PCM, that subscription will end. If termination is due to your breach, any prepaid amounts will not be refunded. If TAC terminates without cause and you had prepaid fees, we will provide a prorated refund.

10.5 Retrieval of Data
Before closing your account, you may request a copy of your data. We'll provide it in a reasonable format, except where doing so would compromise others' privacy. After closure, we may delete your data, so make sure to save anything important for your business beforehand.

11. Subscription Services (PCM Premium Plans)

11.1 Subscription Plans
TAC may offer optional paid subscription plans for Chefs, providing enhanced features such as increased visibility in search results, advanced analytics, dedicated support, and access to exclusive leads. If you choose to subscribe, the terms in this section apply in addition to all other Chef Terms.
TAC will clearly present the subscription details at sign-up, including pricing, billing cycle, included features, and the cancellation policy.

11.2 Billing and Auto-Renewal
Subscription fees are billed monthly to your chosen payment method. Subscriptions renew automatically at the end of each billing cycle unless canceled beforehand. By subscribing, you authorize TAC or its payment processor to charge your saved payment method each period without requiring additional approval, until you cancel. If payment fails, we will notify you and retry. Continued non-payment may result in a downgrade or suspension of premium features.

11.3 Cancelling a Subscription
You can cancel your subscription anytime, with the cancellation taking effect at the end of the current billing period. Use your account settings or contact support to cancel. After cancellation, you will not be billed further, but we do not offer prorated refunds for unused days of a paid period unless legally required. For example, if you cancel 10 days before a monthly term ends, you'll retain access for those 10 days, and cancellation takes effect after that—no refund for the unused days.

11.4 Free Trials
If a free trial is offered, you may use PCM Premium at no cost for the stated period. Billing begins automatically after the trial ends unless canceled beforehand. Each user is eligible for only one free trial.

11.5 Changes to Subscriptions or Fees
TAC may adjust subscription pricing or plan features with at least one billing cycle's advance notice, sent via email or platform notification. If you disagree with the new pricing or terms, you must cancel before they take effect; otherwise, continued use constitutes acceptance. If we materially reduce included features, and the change significantly affects you, you may cancel mid-term and request a prorated refund.

11.6 Downgrades
If you cancel or let your subscription lapse, your account reverts to the standard (free) Chef plan. You will lose access to premium features. Data entered for premium features may be retained or become read-only.

11.7 No Refund Policy
Subscription fees are non-refundable. In exceptional cases, you may contact support to request a discretionary credit or refund, but TAC generally does not provide refunds for partial use.

11.8 Termination by TAC
If TAC terminates your subscription or account due to a breach of terms, you will not receive a refund for any unused prepaid period. If TAC ends or discontinues the subscription program for reasons unrelated to your conduct, we will refund any unused prepaid fees from the termination date onward.

12. Indemnification

You agree to indemnify and hold harmless TAC (Take a K2K, S.L.), along with its officers, directors, employees, and agents, from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) that arise from or relate to:

• Your breach of these Chef Terms or any promises, representations, or warranties made here.
• Your use of the Platform or PCM in a way that violates laws or infringes third-party rights.
• The services you provide to Clients, including any injury, death, or property damage connected to those services, or a failure to deliver as agreed.
• Any content you submit. For example, if you upload copyrighted photos without permission or submit defamatory material, and TAC receives a related claim.
• Taxes or other payments you owe. For instance, if a tax authority asserts TAC should have collected VAT on your behalf due to your misrepresentation, you are responsible for those costs.
• Any contractual or other dispute between you and a Client. If TAC becomes involved (e.g., as a witness or named party), you agree to cover our costs if the dispute is fundamentally between you and the Client.

TAC will make reasonable efforts to notify you promptly of any such claim and give you the opportunity to manage the defense, provided you do so diligently and without harming TAC's interests. TAC also reserves the right to participate in the defense with our own counsel, at our expense.

This indemnity obligation continues even after your relationship with TAC ends.

13. Limitation of Liability

13.1 No Consequential Damages
To the maximum extent permitted by law, TAC will not be liable to you for any indirect, incidental, special, consequential, or punitive damages. This includes loss of profits, data, business interruption, or reputational harm arising from or related to these Terms, the Platform, PCM, or any services provided—even if we've been advised such damages were possible. This applies regardless of the legal basis for the claim, whether in contract, tort, negligence, strict liability, or otherwise.

13.2 Liability Cap
Where permitted by applicable law, TAC's total liability to you for any claims relating to these Terms or your use of the Platform or PCM will not exceed the greater of (a) the total Commission fees we earned from your bookings in the six months before the event giving rise to the claim, or (b) €500.

13.3 Exceptions to Limitations
These limitations do not apply where the law prohibits exclusion or limitation of liability. For example, if damages arise from TAC's intentional misconduct or gross negligence, those may not be excluded under local law. Please note that TAC does not provide chef services directly—our liability is limited to platform-related issues (like a technical error or data breach), most of which we exclude to the extent allowed by law.

13.4 Acknowledgment
You acknowledge that TAC does not guarantee your business success and that you assume full responsibility for operating your business. The Platform and PCM are provided "as is," and you use them at your own discretion and risk. These limitations of liability form an essential part of your agreement with TAC.

Some jurisdictions may not allow certain exclusions or limitations. If that applies to you, these provisions will be enforced to the maximum extent permitted by Spanish and EU law.

14. Dispute Resolution and Governing Law

14.1 Governing Law:
These Chef Terms, and any dispute or claim (whether contractual or non-contractual) arising out of or in connection with them, are governed by the laws of Spain.

14.2 Jurisdiction:
You agree that any disputes not resolved amicably shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain. However, TAC may seek injunctive relief in any appropriate jurisdiction in cases involving intellectual property infringement or misuse of the Platform. If you are a consumer, any mandatory rights to bring a claim in your home jurisdiction remain unaffected.

14.3 Informal Resolution:
Before initiating formal proceedings, we strongly encourage you to contact our support or legal team to seek an informal resolution. We will make a good faith effort to resolve the issue amicably.

14.4 Optional Arbitration:
If both you and TAC agree, a dispute may be submitted to final and binding arbitration under the rules of the Madrid Court of Arbitration. The tribunal will consist of a single arbitrator, the proceedings will be conducted in Spanish or English, and the seat of arbitration will be Madrid. Each party will bear its own costs, and the arbitration award may be enforced in any competent court. This arbitration option requires both parties' consent at the time of dispute and does not constitute a pre-dispute agreement.

14.5 Time Limit for Claims:
Any claim or cause of action you may have against TAC relating to these Terms must be brought within one year from the date it arose. After that, the claim is permanently barred.

15. General Provisions

15.1 Entire Agreement
These Chef Terms, together with the Privacy Policy and any additional terms or guidelines posted on the Platform, form the entire agreement between you and TAC concerning your services through the Platform. They replace any prior understandings or agreements. You acknowledge that you are not relying on any representations or promises that aren't explicitly stated in these Terms.

15.2 Severability
If any part of these Terms is deemed unenforceable or invalid by a court, that provision will be modified or removed to the minimum extent necessary, and the rest of the Terms will remain fully in effect.

15.3 No Waiver
TAC's decision not to enforce any part of these Terms does not mean it waives the right to enforce it later. Any waiver must be in writing and signed by an authorized TAC representative.

15.4 Assignment
You may not assign or transfer your rights or obligations under these Terms without TAC's prior written consent—for example, you cannot sell or transfer your Chef account. TAC may assign this agreement in connection with a merger, acquisition, corporate restructuring, or sale of its assets. If that happens, we'll notify you. These Terms will continue to apply to all permitted successors and assigns.

15.5 Relationship of the Parties
These Terms do not create any partnership, joint venture, employment, or agency relationship between you and TAC. You operate as an independent business and may not represent yourself as acting on TAC's behalf.

15.6 Third-Party Beneficiaries
Except as stated otherwise, these Terms are only for the benefit of you and TAC. No other person or entity has rights under them.

15.7 Notices
We may send you notices via email, through the Platform, or messaging. It's your responsibility to keep your contact information current and to check communications regularly. Notices are considered received 24 hours after email is sent, or immediately when posted on the Platform. You may contact TAC at [email protected] or via registered mail at our business address.

15.8 Language
These Terms are governed by the English version. Any translated versions are for convenience only. In case of conflict, the English version will control.

15.9 Signature and Acceptance
These Terms do not require a physical signature. By clicking "I Agree" or continuing to use the Platform as a Chef, you agree to be bound by these Terms as if you had signed a physical contract.

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We welcome you as a valued Chef on Take a Chef and look forward to helping you grow your personal chef business. By adhering to these Terms and delivering exceptional experiences, you contribute to a thriving community where clients and chefs can enjoy the benefits of a trusted platform.

Terms and Conditions — Clients

Introduction and Acceptance. These Terms and Conditions for Clients (“Client Terms”) govern your use of the Take a Chef (“TAC”) online platform to request or book personal chef services. By accessing the TAC platform, creating an account, or confirming a booking, you agree to be bound by these Client Terms, as well as our Privacy Policy and any other referenced policies. If you do not agree to these terms, you may not use the Platform.

1. The Platform and Parties Involved

Take a Chef is operated by Take a K2K, S.L., a company registered in Spain (“TAC,” “we,” or “us”). TAC provides an online platform that connects clients (“Clients”) with independent personal chefs (“Chefs”) offering culinary services. TAC acts solely as an intermediary, facilitating introductions and enabling bookings between Clients and Chefs.

When you confirm a booking with a Chef, you are entering into a direct contract with that Chef for their services. TAC is not a party to this service contract and does not provide chef services itself.

These Client Terms govern your relationship with TAC and, to a limited extent, your interactions with the Chef through the Platform. The Chef is solely responsible for fulfilling the services booked.

All services are offered under the “Take a Chef” brand and are provided by Take a K2K, S.L. The Platform may also be accessible through or integrated with Private Chef Manager (PCM), our software used by Chefs to manage bookings. Regardless of branding or access point, all bookings are managed by the same legal entity: Take a Chef.

2. Definitions

1. TAC means Take a K2K, S.L., a Spanish limited company that operates the Take a Chef online platform.
2. Platform means the Take a Chef website and associated mobile applications that connect Clients with independent personal Chefs.
3. Client means an individual using the Platform to search for or book personal chef services.
4. Chef means an independent contractor who offers and delivers personal chef services through the Platform. Chefs are not employees or representatives of TAC.
5. Booking means a confirmed agreement between a Client and a Chef for personal chef services at a specified date, time, and location.
6. Service Agreement means the direct contract formed between a Client and a Chef upon confirmation of a Booking.
7. Menu Proposal or Offer means a quote or service proposal submitted by a Chef in response to a Client's service request.
8. Total Booking Cost means the full price payable by the Client for a Booking, including the Chef's fee and any applicable charges.
9. Service Fee means a fee (if applicable) charged by TAC to Clients for use of the Platform.
10. External Channel means a third-party service or platform that may promote or facilitate bookings of Chef services, and which may be integrated with TAC or used independently by a Chef.
11. Instant Book means a feature allowing Clients to confirm a Booking immediately based on a Chef's pre-set pricing and availability.

3. Account Registration

To make a booking, you must create an account on the Platform. You agree to provide accurate and up-to-date information during registration and to keep your details current, including your name, contact information, and payment method. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

You must be at least 18 years old and legally able to enter into binding contracts to use the Platform as a Client. By registering, you confirm that you meet this requirement and agree to these Terms.

TAC reserves the right to suspend or terminate your account if any information provided is inaccurate, misleading, or if you misuse the Platform.

4. Booking Process

4.1 Requesting a Chef
TAC's Platform allows you to submit a request for chef services by providing details such as date, location, number of guests, cuisine preferences, or by selecting a specific Chef and entering proposed service details. This request acts as an invitation for Chefs to send you an offer (“Menu Proposal” or quote).

4.2 Offers from Chefs
One or more Chefs may respond with an Offer that includes a proposed menu or service description along with a price quote. Offers may include an expiration time. No booking is confirmed until you accept a Chef's Offer. We encourage you to review the Chef's profile, ratings, and Offer details. You may message prospective Chefs via the Platform to clarify or refine the Offer. However, sharing contact details or arranging services off-platform is strictly prohibited (see Section 8: Payments and Off-Platform Transactions).

4.3 Booking Confirmation
A Booking is confirmed only when: (a) you provide payment details and agree to the quoted price, and (b) the Chef accepts or confirms the booking. At that point, a binding service agreement is formed between you and the Chef (“Service Agreement”). You'll receive confirmation via email or Platform notification, including all relevant booking details (date, time, location, number of guests, menu, and total price). TAC will notify the Chef, and each confirmed booking will be assigned a unique ID in our system.

4.4 Direct Booking Option
TAC may offer an “Instant Book” feature for certain Chefs with pre-set pricing and availability. If you use this option, the booking may be confirmed immediately upon payment, and the Chef is obligated to fulfill the service as if they had accepted an Offer. These Terms apply equally to such bookings.

4.5 Changes and Special Requests
Any changes to a confirmed booking—such as adjusting the date, guest count, or menu—must be made through the Platform. The Chef may update the price based on the new scope. If you approve the updated terms through the Platform (or via TAC support), the modified Booking will remain binding. Please note that last-minute changes may not be accommodated and could be treated as a cancellation (see Section 6).

5. Prices and Fees

5.1 Chef Service Price
Chef service prices are determined by the Chef—either through a custom quote or a pre-set package. TAC does not control these prices but may provide general pricing guidance. Unless otherwise indicated, prices displayed include any applicable VAT or sales tax. The final amount payable at booking confirmation is referred to as the “Total Booking Cost.” Where relevant, a breakdown (e.g., menu price, ingredient cost) will be shown.

5.2 Deposits
Some bookings may require an upfront deposit or partial advance payment at confirmation, with the remainder due later. If applicable, the Platform will inform you of the deposit amount and payment schedule. Failure to pay the remaining balance on time may lead to cancellation and forfeiture of the deposit under the cancellation policy.

5.3 Currency
Unless stated otherwise, all prices on TAC are shown in Euros (€). If you can view or pay in another currency, your bank or card provider may apply exchange rates or conversion fees. TAC is not responsible for currency differences or related fees.

5.4 Multi-day Chef Services
For multi-day chef services, the Total Booking Cost shown on the Platform includes the Chef's fee along with any applicable taxes and TAC's commission. However, as clearly displayed on the Platform, grocery costs are not included in the Total Booking Cost and must be paid separately and directly to the Chef at the time of service. The Chef will inform you of the expected grocery expenses in advance and should provide receipts upon request.

6. Cancellation and Refund Policy

6.1 Client Cancellations

You may cancel a booking through the Platform. TAC applies a standard cancellation policy to all bookings unless otherwise specified in your confirmation:

• Cancel more than 30 days before the event: Full refund of the Total Booking Cost, excluding any non-refundable Service Fee.
• Cancel between 8 and 30 days before the event: 50% refund.
• Cancel 7 days or fewer before the event: No refund.

TAC will issue any eligible refund to your original payment method within a reasonable timeframe. Whether the Service Fee is refundable will be stated at the time of booking—typically, it is non-refundable for cancellations made within the last 7 days to cover administrative costs.

6.2 Chef Cancellations

If the Chef cancels a confirmed booking or fails to appear, you are entitled to a full refund of all amounts paid. TAC will process the refund promptly.

In addition, TAC will make reasonable efforts to help you find a replacement Chef if time allows, although a replacement cannot be guaranteed. Chef cancellations are taken seriously and may lead to penalties under their agreement with TAC.

6.3 Extenuating Circumstances

In the event of force majeure or other extenuating circumstances (e.g., severe illness, accidents, natural disasters, or government restrictions) that significantly affect the ability to fulfill a booking, TAC may override the standard cancellation policy.

At its discretion and upon receiving valid documentation, TAC may issue a full or partial refund to Clients, or alternatively ensure Chefs are paid for expenses incurred (e.g., ingredient purchases) if a client no-show was due to uncontrollable events. TAC's determination in such cases is final.

This ensures fairness during genuine emergencies.

6.4 No-Show by Client

If you (the Client) fail to attend the event or are significantly late without prior cancellation, it will be treated as a last-minute cancellation—no refund will be issued. The Chef is expected to wait at least 30 minutes (or a reasonable period for the event type) and attempt to contact you through the Platform and your provided phone number before classifying it as a no-show. In such cases, you will be charged the full booking amount, and the Chef will be compensated as if the service was delivered, subject to reasonable adjustments for cleanup or unused ingredients at TAC's discretion.

6.5 Bookings via External Channels

If your booking was made through an External Channel (such as a partner site or app), the cancellation and refund terms of that platform will apply. TAC will follow the instructions from the External Channel regarding any applicable refunds. For example, if you booked a Chef via Airbnb.com and their policy allows free cancellation within 24 hours, you must cancel through Airbnb.com, and any refund will be processed by them. TAC is not responsible for providing additional refunds beyond what the External Channel determines.

6.6 Refund Processing

If you are eligible for a refund under these Terms or an applicable policy, TAC (via its payment processor) will issue the refund to the original payment method used at booking. If your account is closed, it is your responsibility to coordinate with your financial institution. Refund timing is subject to banking processes and may take 5–10 business days. If TAC charged a separate Service Fee, it will only be refunded if explicitly stated in the applicable policy or if TAC chooses to do so as a courtesy.

6.7 EU Consumer Rights

By booking a service for a specific date, you acknowledge that the EU's 14-day “cooling off” period for distance sales does not apply, as this service falls under the exception for leisure activities with a fixed performance date. Therefore, once a booking is confirmed by the Chef, you do not have a statutory right to cancel for a refund beyond the cancellation policy outlined on the Platform.

7. Use of the Platform and Conduct

7.1 Appropriate Use
You agree to use TAC in a lawful, respectful, and responsible manner. You must not:

• Use the Platform for any unlawful purpose or in violation of these Terms.
• Post or share inappropriate content, including false or misleading information, defamatory or offensive statements, obscenity, or any material that infringes the rights of others (e.g., copyrighted content without authorization).
• Circumvent the Platform by arranging to book a Chef off-platform after finding them through TAC (see Section 8.4: Non-Circumvention).
• Harass, harm, or discriminate against anyone. TAC maintains a zero-tolerance policy for discrimination based on race, religion, gender, and other protected traits.
• Use the Platform in a way that could impair, disrupt, or overload our systems (e.g., using automated scripts, scraping, or uploading malicious code).
• Misrepresent your identity or intentions, including submitting fake requests or reviews.

TAC may remove content or suspend accounts that violate these rules, without prior notice.

7.2 User Content (Reviews and Feedback)
After a completed booking, you may have the opportunity to leave a review or rating. Reviews must reflect your honest, personal experience. TAC does not edit reviews except to remove profanity or sensitive personal data. If a review violates our content guidelines (e.g., hate speech or off-topic content), TAC may remove it at its sole discretion. By posting a review or other content, you grant TAC a license to use it in accordance with Section 10 (Intellectual Property and Content License).

7.3 Interaction with Chefs
All initial communication with Chefs must take place through the Platform. After booking confirmation, you may receive the Chef's direct contact details to coordinate the service. You agree to use this information solely for purposes related to your booking. Do not use personal data for unsolicited messages or any form of harassment. Please respect the Chef's privacy and adhere to any house rules or instructions provided, especially if the service takes place in your home.

7.4 Safety
TAC verifies basic criteria for Chefs but does not conduct comprehensive background checks. We encourage reviews and may perform further checks, but we cannot guarantee the quality or background of each Chef. Use common-sense safety precautions: if you feel unsafe, do not proceed with the service. Report any concerning behavior to TAC. In emergencies, always contact local authorities first. For non-urgent issues or to document a complaint, contact TAC support.

8. Payments and Release of Funds

8.1 Payment Processing
TAC uses third-party processors (e.g., Stripe) to handle payment transactions. By entering your payment details (credit card or other accepted methods), you authorize TAC and its processor to charge the Total Booking Cost (Chef's price plus any applicable Service Fee) upon booking confirmation. Payments are securely processed; TAC does not store full card details, which are handled by the provider in line with PCI DSS standards.

8.2 Timing of Charge
For most bookings, the full payment is charged upon confirmation. If a deposit is taken instead, it is charged at confirmation and the remaining balance is automatically charged on the agreed due date (e.g., the event date). You'll be informed of the payment schedule. If a charge fails (e.g., card decline), TAC will request updated payment details. If not provided promptly, the booking may be canceled and treated as a cancellation by you.

8.3 Payout to Chef

TAC holds client payments until the service is completed (or scheduled to be, in applicable cases). TAC releases the Chef's payout 24 hours after the event. This short delay serves as a light escrow to help ensure service quality. If you report a serious issue within that 24-hour window, TAC may pause the payout while we investigate (see Section 9 – Dispute Resolution).

Important: If no issue is reported within 24 hours of the event, the payout may already be processed and we may no longer be able to issue a refund.

Note: For bookings made through an External Channel that handles payment directly, this section may not apply.

8.4 Off-Platform Payments Prohibited (Non-Circumvention)

You agree not to pay or attempt to pay a Chef outside of the TAC Platform for any booking initiated on TAC. You also agree not to exchange or request contact information to arrange services off-platform. Circumventing the Platform breaches these Terms and may result in removal from TAC for both you and the Chef.

8.5 Taxes on Transactions

TAC does not collect taxes on behalf of Chefs. The Chef is solely responsible for determining, charging, and remitting any applicable taxes (e.g., VAT, sales tax) on their services. You may request an invoice directly from the Chef, who is obligated to provide it in accordance with local tax laws. TAC is not the merchant of record and does not issue invoices for chef services.

TAC's role is limited to facilitating the booking and processing payment. TAC charges the Chef a commission for use of the Platform, and this commission may include applicable taxes (e.g., VAT on TAC's fee, if legally required). This is a business-to-business charge between TAC and the Chef, and is unrelated to the taxes the Chef may owe on their services to you.

9. Dispute Resolution Between Client and Chef

TAC is committed to ensuring a positive dining experience for all Clients. However, if issues arise:

9.1 Issues During Service

If a problem arises during the service (e.g., the Chef arrives late or something isn't as advertised), we encourage you to first speak with the Chef directly. Chefs generally appreciate the opportunity to address concerns in the moment—such as replacing a dish or adjusting to feedback. If a serious issue occurs (e.g., misconduct), you may end the service early, but please document the situation and notify TAC as soon as possible.

9.2 Reporting a Problem

If you believe the service did not meet expectations or have a complaint, report it via the Platform or by contacting TAC support within 24 hours of the service. This allows TAC to potentially hold the Chef's payment while reviewing the issue. Please provide a clear description and any relevant evidence (e.g., photos of dishes or communications). TAC will acknowledge your complaint and may contact the Chef for their response.

9.3 TAC Mediation

TAC serves as a neutral facilitator to help resolve disputes. We encourage Clients and Chefs to communicate and resolve issues amicably (e.g., through a partial refund or a discount on future service). If a resolution is reached, both parties must inform TAC so we can process the agreed adjustment.

If no agreement is reached, TAC may step in to mediate. We will review Platform communications, booking details, and any evidence submitted. TAC may request additional information (e.g., receipts, images, etc.) and will make a good-faith determination. Outcomes may include:

• Full refund and no payment to the Chef (e.g., service was not delivered or was egregiously deficient).
• Partial refund, if some elements of the service were satisfactory.
• No refund, if the service was substantially delivered as promised or if the complaint lacks sufficient support.
• In limited cases, TAC credit or goodwill coupon, separate from Chef compensation, to maintain client satisfaction.

TAC's decision on platform-related disputes is final and binding with respect to the funds held by TAC.

9.4 Chargebacks

You agree not to initiate a credit card chargeback without first contacting TAC and attempting to resolve the issue. If you file a chargeback, TAC may dispute it and provide your acceptance of these Terms and booking records to the payment provider.

9.5 Legal Claims Outside the Platform

These Terms do not eliminate any legal rights you may have under local law against the Chef, or vice versa. However, by using TAC, you agree that any such claim is solely between you and the Chef. TAC is not responsible for resolving or paying these claims. Similarly, if a third party (e.g., a guest) has a complaint, it is a matter between that party and the relevant Chef or Client. You agree to indemnify TAC in such cases as described in Section 12.

9.6 Disputes from External Channel Bookings

If your booking was made through an External Channel, any issues or disputes may be governed by that platform's terms and resolved via their support team. For example, if you booked through a travel partner using TAC's network, you may need to raise your complaint through that partner. TAC will cooperate but may not have authority to issue refunds beyond that channel's process.

10. Intellectual Property and Content

10.1 Platform Ownership
TAC (Take a K2K, S.L.) owns all rights, title, and interest in and to the Platform, including its design, software, logos, trademarks, and any content provided by TAC. “Take a Chef” and related marks are registered trademarks of TAC. You are granted a limited, revocable license to use the Platform solely for booking personal chef services. Any other use of TAC's intellectual property requires our explicit written consent.

10.2 User Content License
You may post content on the Platform in areas such as reviews, profile details, or messages. You retain ownership of any content you submit. However, by posting content on the Platform, you grant TAC and its affiliates a worldwide, perpetual, royalty-free, sublicensable, transferable, irrevocable, non-exclusive license to use, reproduce, adapt, translate, publish, distribute, and display your content and any intellectual property within it, on or in connection with the Platform or its marketing.

For example, we may display your review to other users, feature it in promotional materials, or share it on social media. If you share feedback or suggestions, TAC may use them without obligation. You also grant other users a license to access and use your content as intended.

10.3 Personal Data
Our use of your personal data is governed by our Privacy Policy. Despite the broad license above, we will not use your personal data in ways not permitted by applicable data protection law or our Privacy Policy. Any sharing of your data with a Chef is limited to what's necessary for the booking. Chefs are independently required to handle your data responsibly under their own terms.

10.4 Third-Party Content
You agree not to upload or share content that infringes any third party's intellectual property or privacy rights. If TAC receives a valid takedown request (such as a DMCA notice), we may remove the content and notify you. Repeated violations may result in account suspension or removal.

1. Third-Party Services

11.1 Links and Integrations
The Platform may include links to third-party websites or resources, or integrate third-party services. These are provided for your convenience. TAC is not responsible for the content, policies, or practices of any third party, and a link or integration does not imply endorsement. If you choose to access a third-party site or service, you do so at your own risk.

11.2 External Channel Bookings
If you book a Chef through an External Channel, your booking may be subject to both these Client Terms and the terms of that external platform. We will make it clear when an external integration is being used. As always, your primary contract is with the Chef. TAC is not liable for the performance or failures of any third-party platform, including failed integrations or data issues.

12. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Take a K2K, S.L. ("TAC") and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your violation of these Terms, or any applicable law or regulation.
• Your misuse of the Platform or any services provided by TAC.
• Your interactions or agreements with a Chef, including any injury, loss, or damage related to the meal or service provided (e.g., allergic reactions or foodborne illness), except to the extent caused by TAC.
• Your infringement of any third party's rights, including intellectual property or privacy rights, through content you submit or actions you take on the Platform.

TAC reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to fully cooperate with TAC's defense. This indemnity obligation survives the termination of your relationship with TAC.

13. Limitation of Liability

13.1 Platform Limitation
To the fullest extent permitted by law, TAC is not liable for any indirect, incidental, special, consequential, or punitive damages—including loss of profits, data, goodwill, or revenue—arising out of or related to your use of the Platform, inability to access it, or services booked through it. This also includes any delays or disruptions caused by events beyond our reasonable control (such as force majeure, technical failures, or internet outages).

13.2 Maximum Liability
TAC's total liability to you for any claim arising out of or related to these Terms or your use of the Platform will not exceed the greater of: (a) the total Service Fees you paid to TAC in the 12 months before the event giving rise to the claim (if applicable), or (b) EUR 500. If applicable law prohibits this limit, we will apply the maximum allowed by that law.

13.3 Services Provided by Chefs
You understand that services are delivered by independent Chefs, not TAC. TAC is not responsible for any acts, omissions, or failures by Chefs or Clients, including, without limitation: injury or damage caused during a service, a Chef not showing up, or issues with the quality or completion of the service. Chefs are solely responsible for the services they provide. TAC facilitates bookings and, in some cases, payment processing, but we do not guarantee or oversee service delivery.

13.4 Third-Party Tools and Integrations
TAC is not liable for any issues arising from third-party tools integrated with the Platform, such as calendar or scheduling apps. For example, if a sync failure results in a double booking, we may help resolve the issue but are not responsible for any resulting losses. (Chefs may address such issues in their own terms.)

13.5 Legal Limits and Consumer Rights
Nothing in these Terms limits TAC's liability for gross negligence, intentional misconduct, fraud, or any liability that cannot legally be excluded (such as liability for death or personal injury caused by our negligence where the law applies). These situations are rare given TAC's role as a remote intermediary.

Because TAC is a Spanish entity, you may have certain consumer rights under Spanish or EU law. We do not disclaim those rights. However, we do not provide any warranties that are not expressly stated in these Terms. In particular, TAC does not offer implied warranties of merchantability or fitness for a particular purpose regarding Chef services—those responsibilities rest with the Chef.

14. Miscellaneous

14.1 Term and Termination
These Terms take effect when you first accept them or begin using the Platform and remain in force until terminated. You may end this agreement at any time by deleting your TAC account or discontinuing use of the Platform. TAC may suspend or terminate your account and access to the Platform:
(a) if you breach these Terms or violate any policy;
(b) if TAC determines that termination is reasonably necessary to protect TAC, its users, or third parties (for example, in cases of fraud, security concerns, or complaints); or
(c) for any reason by giving you 30 days' notice via email (for example, if the Platform is being discontinued).
If your account is terminated and you have upcoming bookings, they may be canceled. If you have funds in your account (such as referral credits), TAC will endeavor to return any valid amounts. Any provisions that should survive termination by their nature—such as indemnities, limitations of liability, content licenses, and payment obligations—will remain in effect.

14.2 Updates to Terms
TAC may revise these Client Terms periodically. If we make material changes, we'll provide notice by email or via the Platform at least 30 days before they take effect—unless the change is due to new features or legal requirements, in which case it may take effect sooner. If you disagree with the updated Terms, you may stop using the Platform and cancel any future bookings (you may be eligible for a refund if the changes negatively impact you). Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

14.3 Governing Law and Jurisdiction
These Terms are governed by the laws of Spain. Any disputes between you and TAC (excluding Chef-related claims) will be subject to the exclusive jurisdiction of the courts of Madrid, Spain. If you reside outside Spain, you may also have the right to bring claims in your home country and benefit from applicable local consumer laws. These Terms do not limit your statutory consumer rights. The European Commission's Online Dispute Resolution platform may be available for consumer complaints, although we encourage direct resolution with us.

14.4 No Waiver
TAC's failure to enforce any right or provision under these Terms does not waive our right to enforce it later. A waiver of any breach or default does not constitute a waiver of subsequent breaches or defaults.

14.5 Severability
If any provision of these Terms is found invalid or unenforceable, that provision will be removed or modified as necessary, and the remaining provisions will remain fully effective.

14.6 Assignment
You may not assign or transfer these Terms or any rights or obligations under them without TAC's prior written consent. TAC may assign or transfer this agreement to an affiliate, or in the event of a merger, acquisition, reorganization, or sale of assets. We will notify you if such a transfer occurs.

14.7 Entire Agreement
These Terms, along with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and TAC regarding your use of the Platform. They supersede any prior agreements or communications. In case of conflict between these Terms and other TAC policies, these Terms will govern client use of the Platform.

14.8 Language
These Terms may be available in multiple languages. In the event of a conflict, the English version (or the Spanish version, if designated) will prevail. TAC will generally communicate with you in the language you selected during signup, although support in other languages may not always be available.

14.9 Contact
If you have questions or concerns about these Terms or the Platform, you can reach us at:

• Take a K2K, S.L. (Take a Chef)
• Address: Valcarlos 36, 3B, 28050 Madrid (Spain)
• Email: info@takeachef or via our help center on the Platform.

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By using the Platform, you acknowledge that you have read, understood, and agree to these Terms and Conditions. We appreciate your trust in Take a Chef and look forward to helping you create a memorable dining experience!