Frequently asked questions

We recommend that you be as quick as possible! Time is key here because each guest will only receive a maximum of four proposals per request. Also, remember that the platform prioritises chefs with higher and faster response rates.

Now, what happens if you need to cancel a proposal you previously sent over? Well, act quickly! If your guest has not confirmed a booking, you can easily cancel your proposal. Once your guest has booked, it is no longer possible to cancel the booking except for a cause of force majeure.

The total price should include:

• Menu design
• Transportation
• Ingredients
• Preparations and Table Service
• Cleanup

If your guests want additional treats (drinks, service staff, silverware, etc.), they should be charged separately as "additional services."

The service must include:

• Menu Design
• Purchase of raw materials. The cost for ingredients is not included, as customers will provide immediate reimbursement for these costs.
• Preparation of the dishes at the diner's home (it can include preparing a mise en place for menus that require long preparations).
• Table service.
• Cleanup

If the client requests any additional services (drinks, extra waitstaff, tableware, etc.), these will be invoiced separately, with the cost added to the total price.

• Menu design
• Transportation
• Ingredient cost
• Ingredients
• Preparations and table service
• Cleanup

Any additional service (drinks, service staff, tableware) will be billed separately.

• Menu design
• Sourcing of ingredients
• Preparation of the dishes at the diner's home (it can include preparing a mise en place for menus that require long preparations).
• Table service
• Cleanup

The cost of ingredients and any additional services (such as drinks, extra waitstaff, tableware, etc.) will be invoiced separately.

As soon as you land on our site, you'll see a big "begin" button. Clicking this starts your journey to customise your Private Chef experience. We'll ask for details about your event, like location, date, and food preferences. After you give us this info, local chefs will offer you menus that match your needs. Remember, you can tweak things with your chef anytime! Once you pick your favourite chef, just relax and look forward to the event.

Just so you know, we will share your contact information with the chef once you confirm a booking, allowing you both to stay in touch. Meanwhile, we will hold the payment to the chef until the experience is over to protect you from any last-minute cancellations or misunderstandings.

When the diner decides to cancel a reservation, the following scenarios may apply:

• Reservations cancelled up to 30 days before the time of the reservation: the entire value of the reservation will be refunded*
• Reservations cancelled between 8 and 29 days before the reservation: the diner can choose between receiving a 50% refund of the value of the reservation* OR rescheduling the reservation with the same chef within the following 90 days.
• Reservations cancelled less than 7 days before the scheduled date: no refund applies*

Refunds may take 3-5 working days to process after the cancellation notice. The same conditions will apply to the gift packs (experience, temptation, and exclusive) offered in the "gift gastronomic experience" section. If you have any questions or if you need additional information, please do not hesitate to contact us at [email protected]

As a chef on our platform, you must fulfil your commitments to the guests who reserved your menu proposal. We advise against cancelling any reservations you have previously accepted, as it can cause great inconvenience to diners and affect our credibility.

If you have no choice but to cancel a reservation, the following penalties may apply:

• Your ranking on the platform will be negatively affected, meaning you might receive fewer service requests.
• There will be a 20% penalty on the next reservation.
• Your calendar will not be available for the date of the cancelled reservation.
• You are subject to suspension from Take a Chef if you cancel more than 2 reservations in a six-month period.

In any case, please inform the diner and our concierge team at [email protected] as soon as possible about the cancellation.

If a diner cancels their confirmed reservation, you will be entitled to receive one of the following compensations:

• Reservations cancelled up to 30 days before the scheduled date: The chef will not be entitled to compensation.
• Reservations cancelled between 8 and 29 days before the reservation: Depending on the diner's decision, the reservation will be rescheduled within the next 90 days, OR the chef will be compensated 50% of the total amount to be received.
• Reservations cancelled less than 7 days before the time of the reservation: The chef will be compensated 100% of the total amount to be received.